Chat Lead Capture: Helpful Prompts vs. Pushy Forms
A chat widget can collect leads, but only if it earns the right to ask. Here is how to tell a helpful prompt from a pushy form, and how to set up the first one.
Leads
Blog
Articles
Practical tips on customer support, AI chatbots and turning website visitors into customers.
Handoff
Six Signs Your Chatbot Should Step Aside and Bring in a Person
An AI chatbot is good at repeat questions, but some conversations need a person. Here are six clear signals to hand off, and how to do it without frustrating the visitor.
Chatbots
How to Train a Support Chatbot on Your FAQs Without Letting It Make Things Up
A chatbot that guesses can cost you more trust than having no chatbot. Here is a plain-English process for grounding it in your FAQs, setting limits, and testing before launch.
AI Chatbots
How to Write FAQs Your AI Chatbot Can Actually Use
An AI support bot is only as good as what you teach it. Here is how to write questions and answers that turn into great replies.
Customer Experience
When Should a Chatbot Hand Over to a Human?
Automate the easy 70%, and make the hand-off to your team feel effortless for the rest.
Support Tips
5 Support Metrics Every Small Team Should Watch
You do not need a dashboard full of charts. These five numbers tell you if your support is working.
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